We are honored that you have chosen Gleam & Glo Parties for your next event! To ensure that your event is a success, please look over the information below. By paying your deposit and confirming your booking, you agree to the following terms and conditions. Thank you!

Contract: By agreeing to work with us, the Client agrees to the following terms & conditions. You, the person booking and receiving this email is considered the “Client” in this contract, while Gleam & Glo is considered the “Performer” or called by company name or “We”. This Contract will cover every single offer, service, and package on Gleam & Glo Parties website, with specific extra considerations mentioned below per particular service.

Communication: Text or email will be our primary means of communication. Text or emails allows multiple employees to see your conversation history so that everyone is on the same page. It also means that all information, questions, and changes are documented in writing, so there are never communication discrepancies. We respond to most emails and texts within 24 hours, with the exception of weekends. You are always welcome to call and leave a voicemail or text, but we are not always able to answer if we are out of the office, at another party, or on another call. You are encouraged to schedule a phone call ahead of time so that we can be sure we are available.

Deposit: A 50% NON-refundable deposit is required at the time of booking to secure your party or event date that goes towards your total service cost. You have 24 hours from paying your deposit to receive a full refund of your booking deposit if you wish to cancel for any reason. Bookings and deposits are non-refundable. Payments may be made through Zelle, Venmo, direct bank transfer, or Square (with an additional fee). A check is allowed for corporate companies upon request and must be provided in advance. Last minute events scheduled within 36 hours incur a 30% fee and require full payment upon booking.

Balance: The total invoice balance must be fully paid at least 48 hours before your event. Performers will not come to an event if the balance is not paid off. Cash payments may be permitted on a case by case basis.

Performers appreciate tips for a job well done, though tips are never expected.

Additional Time: The client understands that a timely departure is necessary in order for the

Performer to safely commute to his or her next event. If you wish to add time to your event, please contact us via email/text before your party. If a client realizes they want the Performer to stay longer than the booked time at the event, the client must speak to the Performer at the party about the matter. Staying additional time is at the discretion of the Performer. If additional time is needed at the event, the Client must send $90 to the Company per additional 30 minutes. This must be paid in cash at the time of the party before the additional time begins. If payment for the additional time is not collected, then the Performer will leave as planned. If a Performer foresees that a party could run longer than expected, she or he may pull aside the parent and discreetly ask if the parent would like the Performer to stay longer.

Smoking and Alcohol: The costumes and property of Gleam & Glo Parties are very valuable and will not be subject to smoke of any kind which can damage the costume/Performer. If a guest is seen smoking at your party, the client is expected to ensure that the guest stops immediately. While we do not have a policy against alcohol around our Performers, excessive drinking should be avoided. If the Performer feels uncomfortable due to smoking or excessive drinking, they hold the right to end their visit early, with no refund provided to the client.

Cancellations: When a client books with us, we hold the character/time/Performer for them. Canceling causes our Performers to lose pay for the time they have dedicated to your event and causes the company to turn away other clients who would not have canceled. We understand that sometimes cancellations are needed and we will allow cancellations at anytime, before 48 hours, and refund the client if they paid the full amount in advance minus the deposit. If the client needs to reschedule their event due to weather, unforeseen circumstances, or illness, the client may reschedule the event once, free of charge, as long as the rescheduling happens at least 48 hours before the party. Rescheduling within 48 hours requires full payment, but it will be transferable and we will work with you to find a new suitable date. If the client wishes to reschedule less than 48 hours before the party (or more than once) then the client will be subject to a 15% rescheduling fee and the entire amount will be due anyways. If the client is rescheduling the day of the party, a 30% rescheduling fee will be charged. Please have a rain plan for your event as our costumes and wigs aren't permitted to stand in the rain.

Activities: All activity options are listed on the website and available upon request depending

on type of party. Makeovers are only for makeover parties and photo shoots. Unless requested for alternative activity options, the Performer(s) would normally perform the package activities listed under your party package, however it is always up to the discretion of the experienced

Performer and activities or their order may differ. A Performer may alter activities if he/she sees the need during the party. If you wish the Performer to never stray from their planned activity, it is the client's responsibility to make sure the children are actively listening and participating.

Changes to Party Start Time: When you book us, we do not need to know your party start time. We need to know your CHARACTER ARRIVAL TIME. Changes in party start time by request of the client will be accommodated at the discretion of the booking team and are based on availability. Any changes must be made more than 48 hours from the party date.

Location: Proper accommodations will be provided by the client. If parking is scarce and not readily available, the client must secure a parking spot in advance for the Performer. The Performer will not be held responsible for overstaying past scheduled time if they are running late due to the struggle of finding adequate parking within 10 feet of the party’s location.

If rain occurs and the event has been scheduled outdoors, it is the responsibility of the client to arrange for an indoor event. Water for each Performer should be provided by the client. For temperatures below 60F degrees or above 85F degrees or raining, the party must take place in an indoor venue or with adequate shade / accommodations provided to cool down. Activities may be affected depending on the conditions and are therefore not guaranteed. Please have an inclement weather plan for your event.

Note we charge $.75  per mile outside the 20 mile radius of Valencia, CA (zip 91355) one way and $5 per hour (measured without traffic) the other way, if Performer’s reside in that area. We have Performers in various locations and we will try to get the closest Performer readily available for your event. Travel fees are the same from the Performer’s location: $.75  per mile outside the 20 mile radius of their zip code one way and $5 per hour (measured without traffic) the other way.

Allergies: The client must inform Gleam & Glo Parties of any allergies to food or products such as nail polish, latex, acrylics, temporary tattoos, or face paints prior to the event or party.

The client understands that Gleam & Glo Parties are NOT responsible for any injuries or allergic reactions that occur at your event.

Photo Release: On occasion, our assistants or our professional photographer may take photos at your party as a training or marketing tool. Any photos you publicly post to any of our social media or review pages and any photos taken are hereby signed as released to be used by Gleam & Glo Parties for our website, social media, and promotional use. If you do not want any pictures of your party taken, please let us know in advance.

Damage: We understand that accidents happen, however, the client may be held responsible for any damage deemed EXCESSIVE to costumes and property of Gleam & Glo Parties during the client’s event. The cost to replace/repair damaged/broken costumes or materials will be billed to the client. Keep in mind that water slides may not be the best thing to have at a princess party. If your event is outdoors and there is water involved, mud may damage the costumes and you will incur a fee for the dry cleaning cost of that specific stain.

Discipline and Non-Participation: The Performer is responsible for the flow of the event and activities. The client is responsible for monitoring disruptive behavior and attending to any child who does not want to participate. If a child or guest at a party is being disruptive past a

reasonable point the Performer has permission to change the party activities as needed OR to ask an adult at the party to escort the disruptive behavior away from the activities.

Adults at the Event: We ask that the parent(s) or guardian(s) of the birthday child please stay for the duration of the party to attend to the possible needs of the children. Adults are welcome to stay and enjoy the performance, but we ask that onlookers keep the noise level to a minimum so the children do not get distracted and can adequately hear instructions from the Performer.

Activities: Gleam & Glo Parties purposefully plans plenty of activities and games so that the Performer never runs out of things to do with the children. If the client has a request for the activity order preference they should make this known at least 72 hours before the party or to the Performer directly at the party (at which no guarantee can be made for specific activity changes). If no preference is given, it is up to the discretion of the Performer to decide the activity order. All Performers are trained to "read the room" and lead activities in the order they feel best suits the needs of their guests. The Performer will do their best to complete all activities, however, on the rare occasion it may be that unforeseen circumstances do not allow all activities to be completed or for the total number of guests that exceeds recommendation to be painted/ tattooed/ etc, in which case the Performer will leave on time as scheduled unless the Client wishes to extend.

Liability: The client agrees to hold and keep harmless Gleam & Glo Parties and its

Performers from any and all property damages and/or bodily injury damage caused by the

client or any/all guests. Gleam & Glo Parties nor any of its contractors or employees are

responsible for any damages that occur to any persons or properties for any client or company.

Safety: Our Performers are trained to keep the safety of your guests in mind at all times. If

there is ever a situation where the Performer(s) or manager(s) feel unsafe, they may address the issue with the parent/guardian/client. If the issue is not resolved, the Performer will leave. We hold the right to leave at any time without refund due to safety concerns. This includes hostile language over texts and phone calls prior to the party. CHILDREN SHOULD NOT BE ALLOWED TO CLIMB OR HANG FROM THE CHARACTER, MERMAID, OR MASCOT AT ANY TIME. Children may like to “punch, kick, and hit” our mascots and superheroes and Client must put a stop to this immediately. Your character WILL leave your party if this happens without refund and activities will not continue.

Managers: If your party has a character assistant present, the assistant's role is to assist the character and NOT to control children/guests.

Your Event: Party details can always be found on your confirmation emails.

Breach: Any breach in this contract by the client automatically constitutes a cancellation of

your party/event and any and all payments made to Gleam & Glo Parties will be forfeited by the Client.

PRINCESS CAMPS Additionally: Princess Camps fall in line with the usual party contract regulations. Campers and Parents of Campers understand that we are providing a day camp service instead of a birthday party and we will conduct things as safely as possible, checking IDs for pick ups and drop offs and sending photo, video, and text updates to the parent group chat for the day. Also the only differences with princess camps and party events is the deposit and cancellation. Deposit of $100 (non refundable) is due upon booking and the balance is due in full 3 weeks before the camp date. Once camp starts all payment is non-refundable. We do not take partial payments or prorated rates. Balance payments may be refunded if cancelled at least 2 weeks prior to camp date or cancelled due to "acts of God." If you wish to change your camp date or character, please let us know by 3 weeks prior to camp event date, no exceptions. Discipline and Non-Participation: The Performer and Counselors are responsible for the flow of the event and activities. The client is responsible for monitoring disruptive behavior and attending to any child who does not want to participate. If a child or guest at a camp is being disruptive past a reasonable point the Performer has permission to change the party activities as needed OR to ask an adult at the party to escort the disruptive behavior away from the activities.

FOR ROYAL MEET & GREET EVENTS and other corporate events, full balance must be paid 24 hours before event date. Safety is a top priority so event managers must ensure safety and ample weather protection of performer as stated in "weather" section above.

FOR LITTLE PRINCESS PHOTO SHOOTS: full payment must be made 24 hours before scheduled shoot date. If there is inclement weather, it may be highly advisable to reschedule per recommendation of the photographer. It is up to the parent's responsibility to ensure child participates in photos. Time is strictly 30 minutes.

FOR Virtual & Mail Delivery Options: Character will only drop mail off at the driveway or doorstep of home and have meet & greet for no more than 15 minutes. For any Zoom or Facetime calls, parent or guardian must ensure child is paying attention and participating in activities.  

Our guarantee to you in unforeseen circumstances: In the extremely rare event that the

following indecent occurs, we want you to know exactly how we will compensate you:

Tardiness: We give our Performers an extra 30 minutes more driving time than they should

need for every event, but unfortunately traffic and other incidents can occur. As we navigate to

your party, we ask for your patience and will continue to give you ETA updates as we have

them. We will always stay the full length of time that you have booked us for and will give you

the following options to help amend the situation.

20- 30 Minutes Late: We will be sending your child a special card/note in the mail from

their character as well as a coupon for you.

30 - 60 Minutes Late: We will be refunding you 10% of the cost of your party, as an

apology for this inconvenience. We will also be sending your child a special card/note in the

mail from their character or a short video as well as a coupon for you.

60 + Minutes Late: We will give you the option to cancel the party for a full refund and give you a free 30-minute visit at a later date OR we will continue to your party and will refund you 50% of the total amount you paid.

A character called out: In the extremely unlikely event that we are unable to send the correct character to your party or if they have been injured in some manner and are unable to performer (this happens about 1/2800 parties), we will make it right by offering you the choice of one of the following options:

We will give a list of characters available for your party and allow you to choose one of

them instead. In this instance your party will proceed as planned with the new character and the originally scheduled character will send your child a video wishing them a happy birthday as soon as possible, so that you may keep your planned party date.

We will give you the option to cancel for a full refund and we will give you a free 30-minute party that can be scheduled at a future date.

If an “additional character” is the one who cannot make it we will give you the option to choose someone else in their place OR we will refund you in full for the additional character and send you a video from that character wishing your child a happy birthday as early as possible.

For inclement weather, please have a rain plan for your party.

Thank you!